CONFIRMATION OF THE RESERVATION
For the final confirmation of the reservation, a credit card number and expiring date are required as a guarantee.
The following credit cards are accepted as guarantees: Visa, MasterCard.
Prepaid credit cards are not accepted as guarantee.
Otherwise, we ask for a down payment in an amount equal to the first night stay, within 14 days from booking date (or within 24 hours if the arrival date is within 14 days after the booking date). Upon payment, we kindly ask you to send us the copy of the payment via email to
Bank details:
Cassa Rurale Alto Garda c/c 18331061
EUR IBAN
IT 32 D 08016 59551 0000 18331061
IT32 D080 1659 5510 0001 8331 061
COD. BIC. CCRTIT2T04A
It is important to write in the purpose of the bank transfer what follows:
– arrival date;
– surname and name of the holder of the reservation.
The following credit / debit cards are accepted for payments at the hotel: Visa, MasterCard, Maestro, CartaSì.
PRE-AUTHORIZATION
Before the arrival of the Guest, PH Val di monte s the right to check the validity of the credit card provided at the moment of the reservation through a pre-authorization.
With the pre-authorization the hotel guarantees the temporary availability of the amount for the first night to ensure that the credit card is valid. No amount is cashed. The pre-authorization expires automatically after 21 working days, when the amount will be released. Alternatively, at check-out time, the Guest can decide to confirm the pre-authorization by definitively debiting the amount that was preauthorized, paying the difference in cash or by credit card.
In case of pre-authorization with negative result the Guest will be informed and will have 24 hours to provide the details of a new credit card or to check the available balance of the one already provided. In case of no reply by the Guest within the times mentioned above, the reservation will be cancelled. In this case the Hotel will have no obligation towards the Guest.
GENERAL CONDITIONS
On arrival day, check-in is guaranteed from 2 p.m. until 10 p.m.. Upon check-in, guests are required to show an ID card or passport of all the people staying in the room, for their registration (included adults and children).
On the day before your arrival, you can ask to the reception staff via message or by telephone, for the confirmation of an early check-in before 2 p.m., based on availability.
If the early check-in for the room is not possible, you can arrive in the morning, park your car on our car park and use all the Hotel services included in your booking.
On your departure day, check-out is from 08:00 a.m. until 10 a.m..
You can ask for a late check-out, based on availability, on the day before your departure to the reception staff.
If the late check-out for your room is not possible, you can still use the Hotel services (both free and not free) on the day of the departure, always upon confirmation by the reception staff and based on availability.
If you would like to leave before the check-out starting time, you can settle your bill at the reception desk on the evening before, by 10:00 p.m..
GROUP REQUESTS
With “group” the Hotel means a multiple reservation of 6 or more rooms, which is subjected to different policies than the ordinary reservations.
In this case, sales conditions and policies must be verified by direct contact with the Hotel.
TOURIST TAX
The tourist tax is not included, the rate is Euro 1,80 per day per person. It must be paid at the hotel.
Children until the age of 11,99 do not pay tourist tax.
PETS
Small pets are welcome (subject to management consent).
Daily price €10.00 - €30.00 excluding food; however, we would like to point out that pets are not allowed in the dining rooms and in the swimming pool. Damages caused are charged separately.
RESTAURANT
The restaurant is open for lunch and à la carte dinner.
The bar remains available with snacks and sandwiches.
